With a portfolio of over 50 hotels across the UK, we deliver comprehensive in-house hospitality management tailored to each property’s unique potential.

Our commitment lies in elevating performance through strategic oversight, operational excellence, and a relentless focus on guest experience. By consistently surpassing market benchmarks in profitability, commercial share, and customer satisfaction, we create lasting value for our investment partners.

Operations

With over two decades of experience operating more than 50 hotels, operational excellence remains a cornerstone of WHM’s values. Our expert team of Operations Directors oversees key areas such as Housekeeping, Leisure & Spa, and Food & Beverage—offering both strategic support and critical challenge to our General Managers. By upholding high operational standards, we not only enhance guest satisfaction and loyalty but also drive revenue performance, helping our properties maintain a competitive edge.

Commercial

At WHM, our Commercial Team—spanning Revenue Management, Sales, and Marketing—focuses on maximising performance across all market segments. Through data-driven strategy, targeted marketing campaigns, and a strong emphasis on direct business, we consistently exceed market expectations and deliver measurable results for our stakeholders.

Facilities Management

Our Facilities Management team brings two decades of experience servicing over 200 properties. Their role is vital in ensuring full statutory compliance across all hotels while expertly managing service contracts, conducting audits, and optimising maintenance strategies. This in-house capability sets WHM apart, offering a unique and valuable asset that enhances operational continuity and cost efficiency.

Human Resources

People are at the heart of hospitality, and at WHM, we place great importance on fostering a culture that supports, develops, and retains talent. Our dedicated HR team drives this mission through a dynamic people strategy focused on learning & development, talent acquisition, performance recognition, and employee wellbeing—ensuring every team member contributes meaningfully to our shared vision.

Hotel Management

Global Partnerships

Collaborating with leading hotel brands for exceptional service.

Community Focus

Making a difference through integrity and respect in hospitality.

Expert Team

Dedicated professionals ensuring excellence in every hotel experience.

Franchise Agreements

Working with Hilton, Marriott, IHG, Wyndham, and Best Western.